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How We Handle Your Data and Account

This page sets out how super7 manages your personal information, your account activity and your rights when you use our platform. Access and eligibility depend on your local law and eligible regions — we make that clear throughout every policy section below.

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DATA AND SECURITY PRACTICES

How We Protect What Belongs to You

Every policy detail below reflects how we actually run the platform day to day. We keep things transparent so you know exactly what happens with your information, your cookies and your account credentials when you log in from your phone or switch devices.

Encryption in Transit

All data moving between your device and our servers travels over encrypted connections. Whether you are logging in on a bus in Dhaka or checking your wallet balance at home, the channel stays protected from interception by outside parties.

Cookie Management

We use functional cookies to remember your session and preferences across visits. Analytics cookies track page views — not personal identity. You can clear or block analytics cookies in your mobile browser without losing login state or wallet access.

Account Verification

Before processing your first withdrawal through bKash, Nagad or Rocket, we verify your identity against the details you provided at registration. This step protects your funds from unauthorised access and typically requires a photo of your national ID.

Data Retention

Active accounts retain full transaction history so you can review past deposits and withdrawals at any time. Closed accounts are purged of non-essential data after the retention window set by applicable regulations in your jurisdiction expires.

Data Access Requests

You can request a full export of your stored personal data at any time. Submit the request through live chat or email, confirm your identity, and we compile the file. The export includes transaction logs, login history and stored contact details.

Third-Party Sharing

We share data with payment processors only to the extent needed to complete your transaction. No personal details go to advertisers or marketing partners. If a regulatory body with jurisdiction makes a lawful request, we comply with the minimum disclosure required.

What Our Legal Policies Cover

super7 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We process your personal data only to operate your account, verify your identity and clear transactions through bKash, Nagad or Rocket. When you send a deposit from your mobile wallet, we store the transaction reference and amount — not your wallet PIN or app credentials. We

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retain account records for as long as your account stays active, plus any additional period required by applicable regulation in your region. If you close your account, we keep only what the law asks us to hold and delete the rest within a reasonable timeframe. Cookies
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on our site fall into two categories: functional cookies that keep you logged in across sessions, and analytics cookies that help us understand which lobby sections get the most traffic on mobile devices. You can disable analytics cookies in your browser settings without losing access to
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your account. We do not sell, rent or trade your personal information to third parties for their own marketing. Where we share data with payment processors — for example when a Nagad withdrawal request goes through — we share only the minimum fields needed to complete
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that transaction. Your eligibility to use super7 depends entirely on the laws of the jurisdiction where you reside. We do not make claims about legality in any specific territory; it is your responsibility to confirm access is permitted under your local rules. If regulations change in
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your area, we may restrict or suspend account features and will notify you through the email or phone number on file.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Policy Questions and How to Contact Us

If anything on this page raises a question — or you want to make a data request — reach us through any of the channels below. We handle policy queries the same way we handle account help: directly and without unnecessary delays. Your query gets routed to a team member who can act on it, not a generic queue.

Team online

Live Chat

Open the chat widget from any page on mobile or desktop. Our support agents handle data requests, account queries and payment disputes in real time. You do not need to leave the site or send a separate email to get a policy answer.

Email

Send your request to our support address listed in the site footer. Include your registered phone number or username so we can locate your account quickly. We aim to respond within a working day for data-related queries.

Account Settings

Head to your account dashboard to download a copy of your stored data, update contact details, or submit a closure request. The settings panel works on the same mobile browser you use to access the lobby — no separate app needed.

Answers About Your Data and Account Rights

Below are the questions we hear most often about our legal policies. If your specific concern is not covered here, reach out through live chat or email and we will clarify directly.

We store your name, phone number, email and the payment method you link — bKash, Nagad or Rocket account reference. We do not store wallet PINs or app passwords. This information lets us verify your identity and process transactions tied to your account.

Yes. Submit a closure request through your account settings or via live chat. Once confirmed, we remove non-essential data after the legally required retention period. Transaction records may be kept longer if local regulation requires it.

No. We do not sell, rent or pass your personal details to any advertising or marketing third party. Data leaves our systems only when a payment processor needs it to clear a deposit or withdrawal you initiated.

Functional cookies keep your session alive so you stay logged in across pages. Analytics cookies measure traffic patterns — they do not identify you personally. You can block analytics cookies in your browser without affecting account functionality.

Yes. Every page and every API call between your device and our servers uses encrypted transport. This applies whether you access the site from a mobile browser, a desktop browser or switch between devices during the same session.

If regulations in your jurisdiction change and access is restricted, we notify you at your registered contact details. Your account is suspended and data is retained only for the minimum period required by law, then deleted.

Go to account settings on the site — accessible from mobile or desktop — and edit your contact fields. For phone number changes, we verify the new number with an OTP before updating. This prevents unauthorised changes to your login credentials.

Reach our support team through live chat or email. If your concern involves a specific transaction through bKash, Nagad or Rocket, include the transaction reference so we can investigate faster. We respond to data-related queries within one working day.

Yes. Access depends entirely on your local law and eligible regions. We do not guarantee availability in any specific territory. It is your responsibility to confirm that using this platform is permitted under the rules of your jurisdiction.

After you close your account, transaction logs are retained for the period mandated by applicable regulation — this varies by jurisdiction. Once that window passes, remaining records are permanently deleted from our systems.

How We Handle Your Data and Account

How We Protect What Belongs to You

Encryption in Transit

Cookie Management

Account Verification

Data Retention

Data Access Requests

Third-Party Sharing

Policy Questions and How to Contact Us

Live Chat

Email

Account Settings

Answers About Your Data and Account Rights

01 What personal data does super7 store when I register?

02 Can I request deletion of my account and all associated data?

03 Does super7 share my information with advertisers?

04 How are cookies used on this site?

05 Is my connection to super7 encrypted?

06 What happens to my data if I am no longer in an eligible region?

07 How do I update my registered phone number or email?

08 Who can I contact about a data concern or complaint?

09 Does eligibility to use super7 depend on where I live?

10 How long are my transaction records kept after account closure?

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