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How We Handle Your Personal Information

We keep your account data protected so you can focus on what you came here for. This policy explains exactly what we collect, why we collect it, and how you stay in control of your information when using super7 through bKash, Nagad or Rocket…

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super7 How We Handle Your Personal Information
DATA HANDLING PRACTICES

How We Protect What You Share With Us

Your data passes through multiple layers of protection from the moment you enter it on our platform. Here is how we handle each aspect of your privacy, from cookies to account closure, so you know exactly where your information goes and who can access it.

Encryption at Rest

All personal data sits on encrypted storage. Your bKash, Nagad and Rocket payment identifiers are tokenised separately from your profile details so a single breach point cannot expose your full financial information.

Cookie Usage

We use cookies to keep you logged in across sessions and remember your device for faster returns. Analytical cookies help us see which lobby sections load slowly on mobile. You can disable non-essential cookies in your browser settings any time.

Account Security

Your account is protected by PIN verification on login and OTP confirmation for withdrawal requests. If you access super7 from a new device, we send a verification code to your registered number before granting entry.

Data Retention

Active accounts retain full data for service delivery. After account closure, personal identifiers are removed within a defined period. Transaction logs stay only as long as regional compliance frameworks require, then they are purged.

Third-Party Sharing

Payment processors receive transaction amounts and your wallet identifier only. We do not share your browsing history, game preferences or account activity with advertisers. Analytics data is aggregated and never tied to a single account.

Your Correction Rights

You can request a full export of your stored data, ask us to correct inaccurate details or request deletion of non-essential records.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal information, want to request data deletion or need to update details tied to your bKash, Nagad or Rocket wallet, we have specific channels ready. Our privacy support team handles data requests separately from general account queries so your concern reaches the right people without delays.

Team online

Live Chat

Open live chat from any page on your phone or desktop browser. Select the privacy and data category to route your message directly to the team handling personal information requests. Available around the clock for data-related queries.

Email Support

Send your data request by email with your registered account details. We acknowledge receipt within one working day and aim to resolve privacy queries promptly. Use this channel for formal deletion or export requests.

Account Settings

Access your profile section to update personal details, change marketing preferences or download your stored data directly. Your bKash, Nagad or Rocket payment details can be managed from the wallet tab without contacting support.

Common Questions About Your Data and Rights

These are the questions our support team receives most often about data handling, account privacy and payment information. Each answer reflects how we actually operate on the platform for users in eligible Bangladesh regions.

We collect your full name, email address, phone number and date of birth during registration. When you add a payment method like bKash, Nagad or Rocket, we store the wallet identifier linked to your account for processing deposits and withdrawals.

Your phone number is required for account verification and OTP-based login security. Without it, we cannot confirm your identity during withdrawals or send security alerts when a new device accesses your account.

Open live chat or send an email to our privacy support channel with your account ID. We will confirm your identity, then remove personal identifiers within our stated processing period. Some transaction records may be retained for compliance as required by applicable regulations.

No. Your bKash, Nagad or Rocket wallet identifiers go only to the respective payment processor to complete your transaction. We do not pass payment details to marketing partners, advertisers or any unrelated third party.

We use session cookies to keep you logged in and analytics cookies to monitor page performance on mobile devices. You can disable non-essential cookies through your browser settings. Turning off session cookies means you will need to log in each time you return.

Personal identifiers like name and email are removed within our defined post-closure period. Transaction records stay only for the duration required by regional compliance obligations. After that window, all remaining data linked to your account is permanently deleted.

Yes. Contact our support team via live chat or email, verify your identity with your registered phone number, and we will prepare a data export. The export includes your profile details, transaction history, login records and stored preferences.

When you initiate a deposit through bKash, Nagad or Rocket, the connection between your device and our servers is encrypted. Your wallet PIN is entered only on the payment provider's own interface — we never see or store that PIN on our side.

Marketing communications are optional. You can toggle them off in your account settings under notification preferences. If you previously opted in but want to stop, the change takes effect immediately and we will not send further promotional messages to your number or email.

If we detect unauthorised access to stored data, we notify affected accounts directly via their registered email and phone number. We outline what information was involved, what steps we are taking, and what you should do — such as changing your PIN or verifying recent transactions.

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